Terms of Service

Who can make an album

You need to be 16 or over to make an album. You tell us that yourself by ticking the box on the create form. We do not check anyone’s age, and no part of the product tries to.

Your guests need nothing. No account, no app and no agreement: they scan a code, add a photo, and that is the whole of their involvement. These terms are between us and you.

These words are our own plain-English draft and have not been checked by a lawyer. Where this page and the product disagree, the product is what we describe and this page is what we fix.

What you promise us

You are the host, and you take responsibility for what is collected in your album. You promise that you have the right to collect and to show the photos, videos and messages your guests add, and that the people at your event know the album exists.

We do not check that, and nothing in the product asks for a consent form or looks at who is in a picture. It is your event and your call.

An album holding pictures of children — a christening, a first birthday, a school day — works exactly like any other album: the same clock, the same controls, the same removal path. You are responsible for the consent of the people in those pictures, and for a child that means their parent or guardian. We make no claim to have collected or checked parental consent, because nothing in the product does.

Anyone can ask us to take a picture down — the host, a guest, or someone who was only in the frame. That path is below and it is free.

How long an album is kept

Every album runs on a clock. It starts on your event date, or on the day you make the album or pay for it, whichever comes last. There are two windows and they depend on your plan.

• Free — 30 days to add photos, album up to 3 months.
• Standard — 6 months to add photos, album up to 12 months.
• Premium — 12 months to add photos, album up to 12 months.

When the album window ends, the album closes and stops being shown. We keep everything for another 60 days after that, so an album that closed sooner than you meant it to can be brought back by asking us. Then the files are deleted, and the record that the album existed is removed 12 months later.

Downloading everything is free on every plan, including the free one, and it stays free. We email you before an album closes, so the download is never a surprise.

An album you have paid to keep for good is kept for as long as GuestFlick operates, and nothing in it is removed automatically. If GuestFlick ever closes, we email every host with such an album at least twelve months before, and downloading everything stays free until the end.

Who can see what is uploaded

Start here, because it is the fact everything else follows from: the links this product hands out are bearer links. A guest opens your album from a QR code with no sign-in of any kind, which means the link itself is the permission. Whoever holds one can use it until it expires, whether or not they were at your event. That is the thing to understand before you switch a gallery off and assume the album is shut.

It is not true of every link, though, and here is exactly where the line falls. These open for whoever holds the link, with no sign-in:

• The album cover, in the sizes a page shows it at. A cover is allowed on its role alone, whatever its status.
• The display sizes of any item that is visible.
• The original of a visible gallery video or a visible guestbook recording (audio or video), while the guest gallery is switched on. Neither has a smaller version that plays, so the original is what a guest watches or hears.
• The album’s current slideshow link.
• A prepared download link, for as long as that link lasts.

These do not open for a link alone. They need you or a co-host, signed in:

• The full-resolution original of a gallery photo.
• Anything on an item that is hidden or still waiting for your approval — the cover aside, above.

Forwarding one of those achieves nothing. The person who receives it has no host session, so the product gives them nothing back.

So the audience for an album is: you and your co-hosts, always, originals included; the other guests of the event, while you have the guest gallery switched on; and anyone holding the album’s current slideshow link.

The slideshow link is a separate audience with a separate switch. It authorises on its own token and never looks at the guest gallery setting, so turning the gallery off does not close the slideshow and the slideshow keeps handing out its own links. Rotating the slideshow token is what closes it.

Turning the guest gallery off is narrower than it sounds, and it is worth knowing all three parts. It stops the guest gallery handing out new links. It does not reach a display link for an image that was already handed out, which keeps working until it expires — at most an hour. And a gallery video or a guestbook recording is the exception the other way: its original is refused on the very next request once the gallery is off.

Hiding a gallery item or a recording revokes guest access straight away, because the item’s own status is what the media path checks for those. You and your co-hosts still see a hidden item, which is the point of hiding rather than deleting it.

The cover is the exception again. A cover’s display links are allowed on its role and never look at its status, so a cover you replace or remove keeps working for anyone already holding one of those links until they expire. Deleting the underlying item is what stops it.

A prepared download is a snapshot as well as a bearer link. The archive is packed once, and it holds everything in the album that has not been deleted — hidden items included. The link checks its signature and the album’s state, and neither the item’s status nor the gallery switch, with no sign-in anywhere. An item you hide after an archive was built stays inside that archive until the link expires, which is 7 days unless you renew it.

Nobody else is given the media. For anything a guest can open, the real boundary is holding the link rather than having an account, and we would rather say that plainly than let the page imply otherwise.

Removing an album, or something in it

You can delete a whole album yourself at any time, from the album’s Edit details page. Deletion starts at once and guests lose access straight away. The photos, videos and messages are removed from storage shortly after. Deleting an album cannot be undone and is not refunded. Otherwise an album is removed by its clock: the album window ends, we keep everything for another 60 days, and then every file in it is deleted.

What you can do yourself, at any time: hide or delete any single item, and replace or remove the cover. Removing a sub-album does not remove what is in it — those photos and videos move back into Everything and stay under the album’s own clock.

Hiding an item takes it off the album straight away, but a download link already handed out keeps working until that link expires. Deleting an item or a written guestbook message takes it off the album and withdraws every download prepared for the album: those links stop working at once, and the next download is built without it. A cover link keeps working when you replace or remove the cover; deleting the cover item itself stops it.

To have an album removed sooner than its clock, write to ops@guestflick.com.

A person reads that inbox and does it by hand. Download everything first if you want to keep it, because that part is free and the deletion is not reversible.

Reports and takedowns

Every guest page carries a report link, and anyone at all can write to us instead — you do not need to have been at the event.

Reports and takedowns go to abuse@guestflick.com.

We answer a report within 24 hours. That is a commitment to act inside a day, not a promise about the outcome: sometimes the answer is that the picture stays up. Unlawful material is removed and referred on to the authority that handles it.

Material an authority needs kept is kept, the album’s files included, until that authority no longer needs it, whatever the album’s clock says and even if you delete the album.

Payments

Payments are taken by Stripe. Your card details go to Stripe and never to us: we do not see a card number and we store none.

Prices are in Australian dollars and include GST. A plan or an add-on is one payment for one album, and a pack of album credits is one payment for the number of albums it names. None of them is a subscription, and nothing is charged until you choose one.

Two payments are refunded automatically. One is a payment for an album that was deleted while the payment was still going through. The other is a payment the album changed under before it arrived: the album already has what was bought, or the price that payment was for is no longer the price. When a refund cannot go through automatically, a person handles it and contacts you.

For anything to do with a payment, write to ops@guestflick.com.

Australian law and your rights

These terms are governed by Australian law, and the Australian Consumer Law applies to them. Nothing on this page excludes, restricts or modifies any consumer guarantee you have under that law, and if a term of ours would do any of those things, that term does not apply.

Beyond those guarantees, and only as far as the law allows, what we owe you if something goes wrong with the service is limited to supplying it again or refunding what you paid us for the album.

We run the product with care and we do not promise it is faultless. If it has let you down, tell us and we will make it right.

Changes to these terms

The version and the date at the top of this page move whenever the words do. When they move, you are asked to accept the new version the next time you make an album, and nowhere else: an album you already have carries on untouched.

Each version is kept in our source history under its version string, so the exact words of the version you accepted can be produced.